PRIVACY POLICY

Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. When we make all the decisions about how your data is processed, we are acting as the data controller. However, when we are processing your personal data on behalf of a third party in accordance with their strict instructions, we are acting as a data processor.

We will retain your personal information in accordance with applicable laws. We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set out above.

Why we store and collect your information As a health care professional, we store your personal data and consultation notes but do not use them for marketing. We will never share your personal data or consultation notes, unless you have consented for us to, for example, we may be required to share your consultation notes with your doctor, if you/your doctor requests us to. We will never share your personal data for marketing purposes.

If you are unhappy

There may be times when our service may not meet your expectations. In order to improve our service, we welcome and value your comments, even your complaints.

How to complain

If you feel our Responsible Pharmacist can resolve your complaint, please speak directly to them.

Or , you may want to tell the Pharmacy Superintendent by writing to Tower Bridge Wellness Pharmacy, 43 Shad Thames, London SE1 2NJ.

We will acknowledge your complaint within two working days of receiving; and resolve or explain the issue within 20 working days.

Our aim is to find out what caused your concerns and why; and apologise if we are at fault , and take whatever action necessary to prevent repeat of what caused the complaint in the first place.

If your complaint is about how we handled your NHS prescription follow the above steps. If the issue is still not resolved you may take it further by writing to your Clinical Commissioning Groups.