Privacy Policy

At Sanjivani Ltd Tower Bridge Pharmacy, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website or order from us. It also explains how we use it and keep it secure. We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent to contact@thewellnesspharmacy.co.uk.

Processing Information: We process your personal data, which includes your name, contact details, prescription medicines, and data from other pharmacy and health services we provide you, including from our website. Pharmacy services such as flu vaccinations, wellness checks, and patient medication software are included for the purpose of:

• Your Care: providing pharmacy services and care to you and, as appropriate (with consent), sharing your information with your GP and others in the wider NHS and private medical providers.
• Our Payments: sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and providing limited information to those external to the NHS who negotiate and check the accuracy of our payments.
• Management: sharing only limited information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.

Website: Please see further details below. We hold your information for as long as advised by the NHS. You have the right to a copy of the information we hold about you, generally without charge. You may seek to correct any inaccurate information.

We process your personal data in the performance of a task in the public interest, for the provision of healthcare and treatment, and the management of healthcare systems. A pharmacist is responsible for the confidentiality of your information. You may object to us holding your information. You may also lodge a complaint with the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Please ask if you want more information.

Our Data Protection Officer is Mr K Nathwani.

GDPR and Associated Legislation

Our Pharmacists and their staff are members of your local healthcare team. They aim to provide you with the highest quality of healthcare. To do this, they need to keep records about you, your health, and the care we have provided or plan to provide you.

We know you value your privacy and the security of personal information held about you.

Information Recorded

As part of providing a professional, safe, and efficient service, there is certain information that we record. This includes details of drugs and appliances dispensed against NHS prescriptions, as well as significant advice given and referrals made to other health professionals, and any other relevant information.

Information recorded may include:

• Basic details about you, such as address, date of birth, and next of kin.
• Records of medicines you have been prescribed by your doctor or another qualified prescriber, and which have been supplied by this pharmacy.
• Details of medicines purchased from the pharmacy without a prescription ("over the counter medicines").
• Other details and notes about your health and medical treatment.
• Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives.
• Any other services we provide to you, for example, a flu vaccination.

Your Rights

You have the right to confidentiality under the General Data Protection Regulation and the Data Protection Act 2018, and the common law duty of confidence.

We also comply with the NHS Code of Practice on Confidential Information, and pharmacists have a requirement under their professional standards to keep records about you confidential, secure, and accurate.

All of our staff's contracts of employment contain a requirement to keep patient information confidential.

Our guiding principle is that we process your records in strict confidence.

You have the right to ask for a copy of all pharmacy records about you (generally in paper or electronic form).

Generally, there will be no charge for a printed copy of the information we hold about you. We are required to respond to your request within one month.

You will need to give adequate information in order for pharmacy staff to identify you (for example, full name, address, and date of birth). You will be required to provide ID, for example, a passport, full driving licence, or credit/debit card before any information is released to you.

If you think any information we hold on you is inaccurate or incorrect, please let us know.

You may object to us holding your information.

You may lodge a complaint with the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

What Type of Information is Collected from You?

The personal information we collect might include your name, address, email address, telephone numbers, profession (e.g. homeopath, doctor, dentist, etc.). Your card information is not held by us; it is collected by our third-party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions, as explained below.

How is Your Information Used?

We may use your information to:

• Help us identify you and any accounts you hold with us.
• Process orders that you have submitted.
• Notify you when orders have been dispatched.
• Confirm clinic appointments.
• Carry out our obligations arising from any contracts entered into by you and us.
• Provide customer care, including responding to your requests if you contact us with a query.
• Administer accounts, process payments, and keep track of billing and payments.
• Seek your views or comments on the services we provide.
• Notify you of changes to our services.
• Send you communications which you have requested and that may be of interest to you. These may include information about products, newsletters, and appeals.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfill our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who Has Access to Your Information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third-Party Service Providers Working on Our Behalf

We may pass your information to our third-party service providers, agents, subcontractors, and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example, sending you mailings). However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service, and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the service providers unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your Choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone, or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: contact@thewellnesspharmacy.co.uk.

How You Can Access and Update Your Information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: contact@thewellnesspharmacy.co.uk.

You have the right to ask for a copy of the information Sanjivani Ltd holds about you.

Security Precautions

Security precautions are in place to protect the loss, misuse, or alteration of your information.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with SHA-256 with RSA Encryption. When you are on a secure page, a padlock icon will appear (usually in the web browser's address bar), which you can click on to get security information.

Non-sensitive details (your email address, etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘Cookies'

Like many other websites, the Sanjivani Ltd website uses cookies. 'Cookies' are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better, more personalized service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Links to Other Websites

Our website may contain links to other websites run by other organizations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you link to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Privacy Policy - Continued:

Effective date: December 23, 2018

Sanjivani Ltd Tower Bridge Wellness Pharmacy ("us", "we", or "our") operates the www.thewellnesspharmacy.co.ukwebsite (the “Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.thewellnesspharmacy.co.uk.

Information Collection and Use:

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.

Use of Data

Sanjivani Ltd Tower Bridge Wellness Pharmacy uses the collected data for various purposes:

• To provide and maintain the Service.
• To notify you about changes to our Service.
• To allow you to participate in interactive features of our Service when you choose to do so.
• To provide customer care and support.
• To provide analysis or valuable information so that we can improve the Service.
• To monitor the usage of the Service.
• To detect, prevent and address technical issues.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Sanjivani Ltd Tower Bridge Wellness Pharmacy will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Legal Requirements

Sanjivani Ltd Tower Bridge Wellness Pharmacy may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation.
• To protect and defend the rights or property of Sanjivani Ltd Tower Bridge Wellness Pharmacy.
• To prevent or investigate possible wrongdoing in connection with the Service.
• To protect the personal safety of users of the Service or the public.
• To protect against legal liability.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

• Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: contact@thewellnesspharmacy.co.uk